Welcome to Plants Sales Store’s FAQ section! Here you’ll find answers to common questions about our plants, shipping, care instructions, and more. If you can’t find what you’re looking for, please email us at [email protected].
🌿 About Our Plants
What types of plants do you specialize in?
We offer a diverse range of plants including air-purifying houseplants, exotic fruit trees, edible garden plants (like blueberry and artichoke plants), succulents, carnivorous plants, and more. Our collection is curated for both beginner and experienced plant enthusiasts.
Are your plants suitable for beginners?
Absolutely! We recommend starting with our Air Purifying House Plants collection as these are particularly resilient. Each plant comes with clear care instructions to help your green friends thrive.
How do you ensure plant health during shipping?
We use climate-adaptive packaging with a 98.7% success rate. Our specialists tailor each shipment with climate-appropriate insulation, secure potting to prevent soil spillage, and breathable materials to prevent mold.
📦 Shipping & Delivery
Where do you ship to?
We ship worldwide except to some remote Asian regions. Our plants have found homes in over 87 countries!
What are my shipping options?
- Standard Shipping (£12.95): Via DHL/FedEx, arrives 10-15 days after dispatch (most popular)
- Free Shipping: For orders £50+, via EMS, arrives 15-25 days after dispatch
How long does order processing take?
Our plant experts take 1-2 days to select the healthiest specimens and prepare them for travel with tailored packaging solutions.
💳 Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Can I modify or cancel my order?
You can request changes within 12 hours of placing your order by emailing us. After this window, your plants will already be in preparation for shipping.
🔄 Returns & Guarantees
What if my plant arrives damaged?
We offer a 15-day happiness guarantee. If your plant arrives damaged or doesn’t meet expectations, contact us at [email protected] for a replacement, care advice, or store credit.
My plant looks stressed after arrival – is this normal?
Yes! Some transit shock (like a few dropped leaves) is normal for living plants. Follow our included care instructions, and your plant should bounce back within 1-2 weeks.
Do you offer phytosanitary certificates for international orders?
Yes, we provide custom phytosanitary documentation where required for international shipments.
🌱 Plant Care Tips
How should I care for my new plant when it arrives?
- Unpack immediately and remove shipping materials
- Check soil moisture – water if dry (but don’t overwater!)
- Place in appropriate light conditions as per included instructions
- Allow 1-2 weeks to acclimate before repotting
Why won’t you ship tropical plants to cold regions in winter?
We prioritize plant health over sales. Extreme cold can damage tropical plants during transit. We’ll either suggest hardy alternatives or offer to hold your order until temperatures improve.
Still have questions? Our plant-loving team is always happy to help at [email protected]. Happy planting! 🌿